Common Questions
Questions
- How do I become an Australia One wholesaler?
- How to I access rates for Australia and New Zealand?
- Can I download a printed tariff from the website?
- How do I receive a User Name and Password?
- How do I keep up to date with information such as hotel rate changes, name changes and refurbishments?
- Where can I find a list of Australian Public Holidays and Special Events?
- Does Australia One have an emergency phone number for after hours?
If there is a question you would like to ask, and it does not appear here, please contact our customer services department.
Answers
Q : How do I become an Australia One wholesaler?
A: Please click on the 'Wholesale' and then 'Become a Wholesaler' link in our website, where you will be able to fill in a form which is automatically sent to our General Manager for consideration.
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Q : How to I access rates for Australia and New Zealand?
A: As a customer of Australia One you can login with your User Name and Password to access rates on our online reservation system. Once logged on please click on the 'Rates' link and enter the information required.
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Q : Can I download a printed tariff from the website?
A: As a customer of Australia One you can login with your User Name and Password to access the 'Download' area of the website. You will find the latest version of the tariff which can be downloaded and easily saved to your desktop for quick reference. Please remember to always download the latest tariff which is updated in the first week of each month.
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Q : How do I receive a User Name and Password?
A: As a customer of Australia One, you can contact our Product Department where your User Name and Password will be set up and e-mailed to you. Please contact Katie Hill, katie.hill@australiaone.com.au to assist you in this matter.
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Q : How do I keep up to date with information such as hotel rate changes, name changes and refurbishments?
A: Once a month a Product Amendment is sent out to all of our customers to keep you up to date with this important information.
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Q : Where can I find a list of Australian Public Holidays and Special Events?
A: You can find a list of the National Public Holidays in our Travel Tips section under Resources on the website. The most popular Special Events are also featured under the Resources section. For more in depth information, you can log onto the online system and find a listing of Special Events in the Download section. Please keep in mind that Australia also has local Public Holidays which apply only to specific States and Territories.
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Q : Does Australia One have an emergency phone number for after hours?
A: Yes, by calling the regular office number you will be directed to our after hours contact.
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